02. About the products

     7.   Q: Whatcapacities and housing materials are available with the existing product models?
           A: There are two categories: ABS plastic housing (4.2-8.0 liters) and die-castaluminum housing (5.0-10.0 liters), catering to the diverse preferences andneeds of consumers.

8. Q: What are the transmission structures and motor types?
   A: There are two types of transmission structures: belt drive and worm gear drive. Motor options: brushed AC motor and DC motor   (DC motor is more recommended, with less noise, higher torque, better for consumers’ comfort), and we can adapt the corresponding motor for the different procurement needs of overseas buyers.

9. Q: Which models have multi-function port?
   A: Some models 7L/8L (SM925, SM909, SM907) have multi-functional universal port/interfaces for meat mincing, sausage   making, noodle making, and vegetable cutting etc.

10. Q: What are the forms of control panels? Which models are available with timing function?
    A: There are three configurations: mechanical switch knob, digital display electronic switch knob and touch screen digital display LCD.   All models except the model SM908 support the timing function.

11. Q: What are the     standard accessories and what is the material?
    A: All models are equipped with SUS304 stainless steel bowls, and the standard accessories are aluminum alloy dough hooks, beaters, and whisks, and stainless steel dough hooks, beaters, and whisks can also be customized/available according to the purchasing needs of overseas buyers.

12. Q: Are the products suitable for family use or commercial use?
    A: All models are designed and developed for household kitchen use; Some models 8L–10L can meet the requirements for some commercial application scenes, but we do not provide a warranty for commercial use.

13. Q: How is the noise level and stability of the product?
    A: The transmission structure and motor tuning ensure smooth operation, and the noise of our Kitchen stand mixer with AC motor is 72-76 dB, which is within the acceptable range of the industry. The no-load noise of the stand mixer with DC motor is 62-66 dB,   which better meets the needs of consumers. Noise test report can be provided for each shipment.

14. Q: Is the product easy to clean? Are accessories dishwasher safe?
    A: The accessories are detachable from stand mixers, and some stainless steel metal accessories are dishwasher safe (according to the model description).

15. Q: What is the product life and warranty period?
    A: Normal service life is over 24 months,     standard warranty of 12 months (extendable).

16. Q: What are your models main advantages?

    A: Ouradvantages are: complete capacity product models (4L-10L), meeting the diverseneeds of consumers, simple and fashionable design, reliable transmissionstructure, good noise control, competitive price, convenient and efficientcommunication with foreign buyers.

17. Q: Are there technical documents and data sheets available?
    A: Yes, we can provide specifications,   dimensions, electrical parameters and instructions for the models.

18. Q: What is the regular packaging standard for the product?

    A: Conventionalpackage is: molded foam + giftbox + outer packaging corrugated carton, which canpassed the drop test to meet the needs of international long-distance multimodaltransportation.