05. About shipments and after-sale
37. Q: Whatare the common shipping methods?
A: By sea, by land, or multimodal transportation.
38. Q: How is cargo transportation insurance and risk arranged?
A: The international shipping risk coverage is defined according to the terms of trade (borne by the buyer after FOB); We can make insurance for the cargo upon the buyer's request.
39. Q: What is the after-sales and warranty policy?
A: Standard warranty of 12 months, during the warranty period, provide spare parts, or repair, or replacements, or other options upon the buyer’s feedback provided that it arises of manufacturing defects.
40. Q: Do you provide long-term supply of spare parts?
A: We provide the supply of commonly used wearing parts and accessories, and it is recommended that buyers properly stock some common wearing parts for fast response to local consumers.
41. Q: Can aftermarket accessories be shipped with subsequent orders?
A: It can be shipped together, you need to informthe factory in advance to avoid missing delivery, and the cost of accessoriescan be settled together with the order payment.
42. Q: What should I do if I receive the goods seemly with manufacturing defects?
43. Q: Can the buyer transfer the product problems reported by end customers to the factory for processing?
A: Transferable, the factory will analyze the cause ofthe problem, improve the product in a targeted manner, and assist the buyer toprovide solutions to the end consumer.
44. Q: Do you offer remote technical support and training?
A: Can provide online technical support, operation videos and training materials, and arrange online training when necessary.
45. Q: Can the buyer participate in the product development planning?
A: Surely. We prefer to have the valuable market feedbacks from the buyer and develop more innovative, more ergonomic, more competitive, customized models for the buyers’better presence in their respective markets.